POWERWIN SUPPORT

Reconditioned genuine OEM window regulators and motors.

Welcome to our support page. Here we have a selection of guides for common issues with reconditioned units, as well as a Pick Up booking section where customer's can lodge a pick up request for a Core unit or rebuild unit (your unit that we are rebuilding).



FITTING GUIDES

POWERWIN WORKSHOP MANUAL - DOWNLOAD HERE

WINDOW REGULATOR GUIDES.

CABLE STYLE > DOWNLOAD PDF.
SCISSOR STYLE > DOWNLOAD PDF.

HYUNDAI I30 WINDOW REGULATOR REPAIR INSTALLATION VIDEO > DOWNLOAD MP4.

MITSUBISHI 380 BOLT ORDER

TOYOTA AVALON GRANDE WINDOW REGULATOR RESET GUIDE > DOWNLOAD PDF.

POWERWIN AUTOMOTIVE HELP SHEET >
DOWNLOAD PDF.

WINDOW MOTOR RESET GUIDES.

BMW E87 E90 RESET PROCEDURE >DOWNLOAD PDF.

HONDA POWER CONTROL UNIT RESET > DOWNLOAD PDF.

TOYOTA 5 PIN MOTOR REPROGRAMMING > DOWNLOAD PDF.

NISSAN MOTOR RESET GUIDE > DOWNLOAD PDF.

MAZDA MOTOR COG INSTALLATION GUIDE > DOWNLOAD JPG.

MISCELLANEOUS

FALCON AU - BF ACTUATOR REMOVAL GUIDE> DOWNLOAD PDF.

FALCON BA BF + TERRITORY SX SY SYII STEERING COLUMN FITTING GUIDE > DOWNLOAD PDF.

TRANSMISSION SHIFTER CABLE BUSH - VEHICLE IDENTIFICATION GUIDE. > DOWNLOAD PDF.

If you're unable to resolve any issues you may be having with a Powerwin Unit please contact us for support on 07 3267 8998.


We pride ourselves on providing exceptional service to both the public and Automotive Trade customers. We encourage you to provide us with feedback if your experience with us was anything less then commendable or if you'd like to give our team a thumbs up!

FREIGHT / DELIVERY

We are located at U1 971 NUDGEE ROAD BANYO QLD 4014 but we service Mechanical Workshops Australia wide. If you can't get to us check out your Delivery options.

Our prices do not include postage / delivery as prices vary depending on location and urgency. We welcome you to use your preferred courier by simply giving us their details at the time you order or try one of our couriers for your area. Here's a list to give you a better idea of cost for service:

LOCAL & SOUTH EAST QUEENSLAND
We are open 7:30am - 5pm Monday to Friday and by appointment on Saturdays for pick ups. Alternatively we use Couriers Please, Fastways Couriers, and Capital Transport for all other deliveries in South East Queensland.

PREMIUM POSTAGE - AUSTRALIA WIDE

Premium delivery service via Star Track Express (not available to PO Boxes). Prices include GST, fuel, and security surcharge. Additional charges apply if more than 1 delivery attempt is made or if delivering to a postal address. Please authorise us to leave parcel at doorstep to prevent additional charges.

SERVICE

PRICE (AUS WIDE)

PRICE NT & NEW ZEALAND

MAXIMUM CUBIC WEIGHT
Premium Satchel Service $13.00 $25.00 N/A (Only up to 1kg and fit in a Star Track 1kg Satchel)
Premium Carton Service.
Only up to 5kg cubic Weight. 		$22.00 $50.00 - $100.00 Northern Territory and New Zealand prices:
NZ ONLY:
Upto 3kg cubic weight $50.00
NZ & NT: Upto 5kg cubic weight $100.00
Exchange Return $15.00 N/A .020m3 (Only upto 5kg cubic weight). Core units must be repacked in our box.
Rebuild Pick Up (Road) $22.00 N/A .020m3 (Only upto 5kg cubic weight). At cost for larger items.
Rebuild Pick Up
URGENT (AIR)		 At Cost. N/A .020m3 (Only upto 5kg cubic weight). At cost for larger items.
Please note delivery to Northern Territory incurs a Long Haul surcharge which prevents us from providing premium delivery to NT.

BRISBANE TO CABOOLTURE
Okesene Transport offers a fast and reliable service to Caboolture and surrounding suburbs at $16.50 including surcharges. Exchange units can be sent back via Okesene Transport at just $11.00 per item.

SUNSHINE COAST
Goods dispatched via Time Express (account holders only), Couriers Please, or Fastway Couriers.

GOLD COAST HINTERLANDS
At $11.00 per delivery with several pick ups during the day we use and recommend Fast Rider Couriers for all deliveries heading down the coast.

AUSTRALIA POST

For deliveries to all other places including Northern Territory we use Australia Post Standard or Express Post.

EXCHANGE SYSTEM


All our prices are Exchange prices. We need your broken unit to be sent back to us once you've fitted our unit. This enables us to keep our Exchange System rotating.

All our reconditioned Window Regulator, Motor, Actuators, and Steering Columns are sold on an Exchange Basis. In order to keep up with stock demand we need your broken unit returned to us. We recommend you purchase a Core Exchange for $15.00 when purchasing your Powerwin Unit as it's usually the most cost effective and trackable way of getting your broken unit back to us.

Take a moment to familarise yourself with our simple selling process.

  • Purchase a Powerwin Product.

    Most of our reconditioned units are available for purchase over the phone to enable us to identify the best fix / product for you, as often there are variables between same make and models of vehicles.

  • SAME OR NEXT DAY DISPATCH.

    We have a large selection of Couriers that we work with to get your goods to you as close as possible to when you need it, with Premium Delivery available for just $22.00 to most Australian addresses (does not include NT).
    Express Delivery available to New Zealand at cost.

  • RECEIVE, fit, repack, dispatch.

    As our units are Genuine units, the process is often as easy as:
    1. Remove the broken unit;
    2. Refit our reconditioned unit;
    3. Pack the broken unit back in to our Box;
    4. Resend the broken unit to us using the most cost effective method. We recommend purchasing a CORE RETURN from $15.00 at the time of your purchase, so you simply lodge a pick up request via our website, then print and attach the return label once pick up has been organised from our end!

  • RECEIVE REFUND!

    If you were charged a Core Deposit at the time of purchasing your Powerwin Reconditioned Unit we will refund the deposit when we receive your broken unit. Our 100% refundable Core Deposit ranges from $35.00 - $125.00, depending on the product.
    Please note we may reduce your core deposit refund if your broken unit is missing components or if the structural integrity of the unit has been compromised. Call for more information.

  • CHOOSE A POWERWIN FIX!

POWERWIN CORE / REBUILD PICK UP

BOOK A PICK UP / REBUILD REQUEST. WE'LL LODGE A REQUEST WITH ONE OF OUR COURIERS AND SEND YOU THE CONSIGNMENT LABEL TO ATTACH TO YOUR PARCEL, READY FOR THE DRIVER TO PICK UP.

Please Note: You must have access to an email and printer to use this service.

Please note you will require access to a Printer and Email for this Service. We will organise pick up via a suitable Courier and send the consignment lable and instructions to the email provided.

By using this Core return / rebuild service you agree to the full terms and conditions for this service including:

1. There are no dangerous / flammable goods in the parcel to be picked up and delivered to Powerwin Automotive.
2. This service is at a reduced cost of freight ($15.00) for core returns and at cost ($22.00) for Rebuild items that are below .020m3 and will be charged to your account if not already paid for. Larger parcels will be charged at the same rate as the delivery cost. See full terms and conditions for larger items.
3. Any Core returns have been repacked in the original Powerwin packaging.

Please contact us if you do not receive confirmation email from us within 24 hours.